DAMAGE DEPOSIT:
As part of our booking policy, we kindly request a damage deposit for your stay at Casa Carla. Upon check-in, we will authorize a temporary hold on your credit card for this deposit. Rest assured, no charges will be applied unless damages are found during the check-out inspection. Please consider that the amount may either appear as a pending transaction or a temporary debit, depending on the bank's policies.
We take great pride in maintaining our property and want to ensure a pleasant experience for all guests. After your departure, if no damages are identified, the authorized hold will be released. Please note that any damages beyond normal wear and tear may result in deductions from the deposit.
Please note that a charge will be applied for towels ruined due to make up stains or hair dying products.
We kindly inform our guests that in the event of a lost swimming pool key fob, there will be a charge of 50 euros.
We appreciate your cooperation and understanding in this matter. If you have any questions, feel free to reach out to us. We look forward to hosting you at Casa Carla.
SEF (Serviço de Estrangeiros e Fronteiras) COMPLIANCE:
To comply with Portuguese law, we kindly ask all our guests to fill out a form that provides the necessary information required by the Serviço de Estrangeiros e Fronteiras (SEF). The specific law we are referring to is the 'Lei de Estrangeiros' (Foreigners Law). You can find more information about this law and its requirements on the official website of SEF: **[Website do SEF](https://www.sef.pt/)**.
To make the process easier for you, we have partnered with **Vikey.it**, a trusted platform that handles the registration process. A few days before your arrival, you will receive an email with a link to the form. Simply follow the instructions in the email to complete the form electronically.
GARDEN MAINTENANCE:
For longer term stays (more than a week), the gardener may need to access the backyard to keep it tidy and healthy. Guests will be informed in advance and the ultimate decision will be subject to guest's approval.